Careers at Masqati

We are seeking a dynamic and experienced Marketing Resource to join our team in the dairy industry. In this role, you will be responsible for developing and implementing marketing strategies to promote our dairy products, increase brand awareness, and drive sales growth. You will work closely with cross-functional teams including sales, product development, and production to ensure alignment of marketing initiatives with business objectives.

• Develop comprehensive marketing plans and campaigns to promote dairy products to target audiences.
• Conduct market research to identify consumer trends, preferences, and competitor activities in the dairy industry.
• Create compelling content for various marketing channels including digital platforms, social media, print materials, and promotional events.
• Collaborate with the sales team to develop sales support materials such as brochures, presentations, and sales kits.
• Manage advertising and promotional activities, including budget allocation and performance tracking.
• Monitor and analyze marketing metrics and KPIs to assess the effectiveness of campaigns and initiatives.
• Stay updated on industry trends, market dynamics, and regulatory requirements related to dairy products.
• Build and maintain relationships with key stakeholders including customers, suppliers, industry associations, and media outlets.
• Support new product launches through market research, positioning, messaging, and promotional activities.
• Provide regular updates and reports to management on marketing performance, market insights, and competitive landscape.

• Bachelor's degree in marketing, business administration, or a related field. Advanced degree preferred.
• Proven experience in marketing roles within the dairy industry or related sectors.
• Strong understanding of marketing principles, strategies, and tactics.
• Excellent communication skills with the ability to create engaging content for different audiences and channels.
• Analytical mindset with proficiency in data analysis and interpretation.
• Creative thinking and problem-solving abilities.
• Ability to work effectively in a fast-paced, dynamic environment with tight deadlines.
• Strong project management skills with attention to detail and accuracy.
• Proficiency in Microsoft Office suite and marketing software/tools.
• Demonstrated ability to work collaboratively in cross-functional teams.

If you are passionate about marketing, have a deep understanding of the dairy industry, and thrive in a challenging and rewarding environment, we encourage you to apply for this exciting opportunity.

We are currently seeking a detail-oriented and experienced Quality Checking Resource to join our team in the dairy industry. In this role, you will be responsible for ensuring the highest standards of quality and safety for our dairy products through rigorous inspection, testing, and compliance with regulatory requirements.

• Conduct thorough quality checks on incoming raw materials, intermediate products, and finished dairy products to ensure compliance with company standards and regulatory requirements.
• Perform sensory evaluations, physical inspections, and laboratory tests (e.g., microbiological, chemical, physical) on dairy products to assess quality attributes and identify any deviations or defects.
• Develop and implement quality control procedures, protocols, and documentation to standardize inspection processes and ensure consistency and accuracy.
• Monitor production processes and equipment to identify potential sources of contamination, deviations, or quality issues, and take corrective actions as necessary.
• Collaborate with production, operations, and quality assurance teams to address quality-related issues and implement preventive measures.
• Maintain accurate records of quality checks, test results, inspections, and corrective actions in compliance with regulatory requirements and company policies.
• Conduct regular audits and inspections of facilities, equipment, and processes to ensure adherence to food safety standards and Good Manufacturing Practices (GMP).
• Stay updated on industry best practices, regulatory changes, and emerging trends related to dairy product quality and safety.
• Provide training and support to production staff on quality control procedures, hygiene practices, and quality awareness.
• Investigate customer complaints or quality incidents related to dairy products, identify root causes, and implement corrective and preventive actions.

• Bachelor's degree in food science, dairy technology, microbiology, or a related field. Advanced degree or relevant certifications preferred.
• Proven experience in quality control or quality assurance roles within the dairy industry or food manufacturing sector.
• Strong knowledge of quality management systems, food safety standards (e.g., HACCP, ISO 22000), and regulatory requirements applicable to dairy products.
• Familiarity with laboratory testing methods, instrumentation, and equipment used in dairy product analysis.
• Excellent attention to detail and ability to perform accurate and reliable quality assessments.
• Effective communication skills with the ability to interact professionally with cross-functional teams and external stakeholders.
• Strong problem-solving skills and ability to make informed decisions under pressure.
• Proficiency in computer applications for data analysis, documentation, and reporting.
• Ability to work independently as well as collaboratively in a fast-paced production environment.
• Commitment to maintaining high ethical standards, integrity, and confidentiality in handling sensitive information.

If you are passionate about ensuring the quality and safety of dairy products and have the necessary skills and experience, we invite you to apply for this challenging and rewarding position.

We are seeking a skilled and dedicated Lab Resource to join our team in the dairy industry. In this role, you will play a critical role in conducting laboratory analyses, performing research, and ensuring the quality and safety of our dairy products through rigorous testing and adherence to regulatory standards.

• Conduct routine and specialized laboratory tests on dairy products, including but not limited to milk, cheese, yogurt, butter, and ice cream, to assess their quality, composition, and safety.
• Perform microbiological, chemical, physical, and sensory analyses of dairy samples using standard laboratory techniques, methods, and instrumentation.
• Prepare and standardize laboratory reagents, solutions, and culture media necessary for testing and analysis.
• Maintain laboratory equipment, instruments, and facilities in optimal condition, ensuring proper calibration, sanitation, and safety protocols are followed.
• Record and interpret test results accurately, maintain detailed records of laboratory analyses, and prepare reports summarizing findings and conclusions.
• Collaborate with cross-functional teams including quality assurance, production, and research and development to support product development, process optimization, and troubleshooting activities.
• Stay updated on industry best practices, scientific advancements, and regulatory requirements related to dairy product testing and analysis.
• Participate in internal and external proficiency testing programs to validate laboratory procedures, ensure accuracy and reliability of results, and maintain accreditation standards.
• Assist in the investigation of quality incidents, customer complaints, or non-conformities related to dairy products, and contribute to root cause analysis and corrective action implementation.
• Train and mentor laboratory technicians or assistants on laboratory procedures, techniques, safety protocols, and quality control measures.

• Bachelor's degree or higher in food science, dairy technology, microbiology, chemistry, or a related field.
• Proven experience working in a laboratory environment, preferably within the dairy industry or food manufacturing sector.
• Strong knowledge of laboratory techniques, methodologies, and instrumentation used in dairy product analysis, including but not limited to microscopy, spectrophotometry, chromatography, and PCR.
• Familiarity with quality management systems, Good Laboratory Practices (GLP), and regulatory requirements applicable to dairy product testing (e.g., FDA, USDA, CFIA).
• Excellent analytical skills with the ability to interpret complex data, troubleshoot technical issues, and make informed decisions.
• Attention to detail and commitment to accuracy and precision in laboratory work.
• Effective communication skills, both verbal and written, with the ability to communicate technical information to diverse audiences.
• Proficiency in computer applications for data analysis, laboratory information management systems (LIMS), and Microsoft Office suite.
• Ability to work independently with minimal supervision as well as collaboratively in a team environment.
• Commitment to upholding high standards of laboratory safety, cleanliness, and compliance with regulatory requirements.

If you are passionate about laboratory science, have a strong background in dairy product analysis, and possess the necessary skills and qualifications, we encourage you to apply for this challenging and rewarding position.

We are looking for an enthusiastic and experienced Store/Ice Cream Parlor Team Trainer to join our team in the dairy industry. In this role, you will be responsible for training and developing store and ice cream parlour staff to ensure exceptional customer service, product knowledge, and operational excellence.

• Develop and implement training programs for store and ice cream parlour staff, including new hires and ongoing training for existing team members.
• Conduct onboarding sessions to familiarize new employees with company policies, procedures, products, and service standards.
• Train staff on proper techniques for preparing and serving dairy products, including ice cream scooping, milkshake making, and dessert presentation.
• Provide guidance on effective customer engagement, including greeting customers, taking orders, upselling, and handling customer inquiries and complaints.
• Teach team members about food safety and sanitation practices, including proper handwashing, cleaning procedures, and temperature control.
• Demonstrate and reinforce the importance of teamwork, communication, and professionalism in delivering a positive customer experience.
• Monitor employee performance and provide constructive feedback, coaching, and support to help team members improve their skills and performance.
• Stay updated on new product offerings, promotions, and company initiatives, and ensure that team members are informed and knowledgeable.
• Collaborate with store managers and supervisors to identify training needs, develop training materials, and implement training schedules.
• Evaluate the effectiveness of training programs through assessments, feedback, and performance metrics, and make adjustments as needed to improve outcomes.

• High school diploma or equivalent required; additional education or training in hospitality, customer service, or a related field preferred.
• Proven experience in a training or supervisory role within the food service industry, preferably in a retail or ice cream parlour setting.
• Strong knowledge of dairy products, especially ice cream, and experience in preparing and serving desserts preferred.
• Excellent interpersonal and communication skills, with the ability to effectively train and motivate a diverse team.
• Passion for delivering exceptional customer service and creating memorable experiences for guests.
• Knowledge of food safety regulations and best practices, with a commitment to upholding high standards of cleanliness and hygiene.
• Ability to multitask and work efficiently in a fast-paced environment while maintaining a positive attitude.
• Strong organizational skills with the ability to plan and prioritize training activities effectively.
• Flexibility to work evenings, weekends, and holidays as needed to accommodate training schedules and business operations.
• Positive attitude, patience, and enthusiasm for coaching and developing others.

If you are passionate about laboratory science, have a strong background in dairy product analysis, and possess the necessary skills and qualifications, we encourage you to apply for this challenging and rewarding position.